Privacy
In order for us to gauge visitor traffic and continue to upgrade ourselves to satisfy the most current needs of our customers, we collect non-personally identifiable information on this site. This includes, but is not limited to, browser type, version and language, operating system, pages viewed while browsing the Site and page access times.
If you choose to provide your phone and email details to contact us, your details will only be handled by our internal communications team who are bound by confidentiality agreements to protect our customer’s information from external use.
When accessing third-party delivery services, please be sure to check their own privacy policy as they are independent of and not under the responsibility of Sushi Yuzen.
Payments for Sushi Yuzen’s website are also processed through Square. Please refer to their privacy policy available at https://squareup.com/au/en/legal/general/privacy
Terms & Conditions
Online Order:
Please note that all purchases should be consumed within 2 hours of delivery or pick up. If ordering to pick-up, please be sure to arrive at the designated time.
Payment Transaction:
Credit card transactions are conducted through the Stripe payment system and designated to: Yuzen Australia Pty Ltd.
Credit card numbers are therefore not stored on our servers to ensure your security. Please refer to Stripe’s own terms and conditions for further information of credit card information storage.
Order Cancellation:
Please ensure that all details on your online order are correct before submission as once you have submitted, no changes are permitted. If a mistake has been made please contact us at Sushi Yuzen as soon as possible to see if amendments are possible. If you decide to cancel within 24 hours of the pick up time, a cancellation fee of $20.00 will apply. Sushi Yuzen will refund, net of cancellation fee, to your nominated card.
Allergens Information:
Please note that Sushi Yuzen does not cater to gluten-free dietary requirements. For orders that require special allergen care, an order should be placed to Sushi Yuzen and we will endeavour to provide an allergen-free alternative. However, due to cross-contamination during store operations, we cannot guarantee 100% that our products are allergen free.
Subject to law, Sushi Yuzen will not be liable for any costs, fees, claims, damages, charges whatsoever, including medical and dental costs, if a customer has any adverse reaction to a product sold through a Sushi Yuzen store.